Relevance verified: 2026-05-07
Who We Are and Why This Policy Exists
Nova Jackpot Casino operates as an online gaming platform accessible at https://nova-jackpot-casino-canada.com/, with its registered office at 845 Rue Sainte-Catherine Ouest, Suite 600, Montreal, QC H3B 4Z9, Canada. We hold gaming licence number 8048/JAZ and are committed to handling the personal information of every player who visits or registers with us in a way that is transparent, lawful, and respectful.
This Privacy Policy explains what personal information we collect, why we need it, how long we keep it, who we share it with, and what rights you have over it. It applies to all residents of Canada who use our website, mobile application, live support services, or any other channel through which Nova Jackpot Casino delivers its services.
Canadian privacy law is layered. At the federal level, the Personal Information Protection and Electronic Documents Act (PIPEDA) governs how private-sector organisations collect, use, and disclose personal information in the course of commercial activity. Quebec residents are additionally protected by Law 25 (An Act to modernise legislative provisions as regards the protection of personal information), which came into full force in September 2023 and introduced requirements that go beyond those under PIPEDA. Residents of Alberta and British Columbia are covered by their respective provincial Personal Information Protection Acts. Where provincial law applies and is substantially similar to PIPEDA, that provincial law takes precedence. We comply with all applicable federal and provincial requirements simultaneously, and where standards differ, we apply the stricter standard.
The Information We Collect
We collect personal information only to the extent necessary to operate a licensed online casino, comply with legal obligations, and provide you with the services you request. Collection happens in three ways: information you give us directly, information we generate as a natural consequence of your using our platform, and information we receive from third parties we work with.
Information you provide directly includes your full legal name, date of birth, residential address, email address, telephone number, chosen username, and the answers to any security questions you set during registration. If you contact our support team at [email protected] or by phone at +1 (514) 555-1937, we keep a record of that correspondence, including any documents or screenshots you share with us.
Identity verification and financial information is collected when you make a deposit, request a withdrawal, or trigger our Know Your Customer (KYC) process. This includes copies of government-issued photo identification, proof of address (such as a utility bill or bank statement), and payment instrument details. Because Nova Jackpot Casino is subject to anti-money laundering (AML) requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), we are obligated to verify the identity of customers before processing certain financial transactions. Specifically, we must verify identity for cash transactions of CA$10,000 or more (or equivalent), for electronic funds transfers of CA$1,000 or more, and whenever we have reason to suspect that a transaction is related to money laundering or terrorist financing. This is not optional; non-compliance with federal AML law carries significant penalties, and as a reporting entity we take these obligations seriously.
Payment method data we see depends on how you fund your account. When you use Visa or Mastercard, we receive confirmation data from the payment processor, not your raw card number. When you use Apple Pay or Google Pay, tokenisation means we receive a device-specific payment token. When you use cryptocurrency such as Bitcoin, Ethereum, or Tether (USDT), we record the relevant wallet address and transaction hash for our financial records.
Technical and behavioural data is collected automatically when you visit our website or use our app. This includes IP addresses, browser type and version, device identifiers, operating system, referring URLs, pages viewed, time spent on each section of the platform, game sessions initiated, bets placed, wins and losses, and session duration. We also collect cookie identifiers and similar tracking data, which is described in our Cookie Policy available at https://nova-jackpot-casino-canada.com/cookie-policy/.
Responsible gambling data is collected when you interact with our self-exclusion tools, deposit limits, session limits, or reality check features. If you contact Gambling Therapy or BeGambleAware through links on our platform, those organisations operate their own independent privacy policies. We may, however, record the fact that you have activated a responsible gambling measure so that we can enforce it across your account.
Why We Use Your Information
Every use of your personal information at Nova Jackpot Casino is connected to a specific, identifiable purpose. We do not collect information speculatively or retain data beyond what a given purpose requires.
Account management and service delivery. We use your registration data to create and maintain your player account, authenticate your identity at login, process your deposits and withdrawals, and credit bonuses such as the welcome offer, the 300% match bonus, or the Flash Bonus available on our promotions page.
Legal and regulatory compliance. Federal AML law requires us to identify customers, monitor transactions for suspicious activity, and file reports with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) when statutory thresholds or suspicious circumstances require it. We do not have discretion in this area; these obligations override any confidentiality preference a player may express. Similarly, we must retain KYC records for at least five years from the date of the last business transaction, as required under the PCMLTFA. If you are subject to a court order, regulatory demand, or law enforcement request that has been properly issued under Canadian law, we will comply with it.
Age verification. Online gambling is restricted to adults. In most Canadian provinces the minimum legal age is 19, with the exception of Alberta and Quebec where the minimum is 18. We verify the age of every customer before permitting real-money play. If our checks reveal that a person under the applicable minimum age has accessed our platform, we will immediately close the account and return any funds deposited, consistent with applicable gaming regulations.
Fraud prevention and security. We analyse transaction patterns, login behaviour, and device data to detect account takeovers, bonus abuse, and payment fraud. Where we identify behaviour that suggests fraud, we may suspend an account pending investigation and share relevant information with financial institutions, payment processors, and law enforcement as permitted by law.
Customer support. Communications you send us are used to resolve your query, improve our support processes, and, where relevant, as evidence in dispute resolution. If a complaint reaches a regulatory or alternative dispute resolution body, we may share correspondence as part of that process.
Marketing communications. We send promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special events. Under Canada’s Anti-Spam Legislation (CASL), we require your express or implied consent before sending commercial electronic messages. You may withdraw your consent at any time by clicking the unsubscribe link in any email we send, by adjusting your communication preferences in your account settings, or by writing to us at [email protected]. Withdrawal of marketing consent does not affect communications that are purely transactional or legally required.
Platform improvement and analytics. Aggregated and, where possible, de-identified data about how players navigate our platform helps us identify technical problems, improve game load times, and refine the user experience. Where we use third-party analytics tools, we ensure that data-sharing agreements with those providers meet PIPEDA requirements.
Legal Bases and Consent
Under PIPEDA, collecting, using, or disclosing personal information requires knowledge and consent, except in limited circumstances defined by the Act. We rely on different grounds depending on the nature of the processing.
For account registration, deposit processing, and service delivery, your consent is obtained at the point of sign-up. By completing registration and accepting our Terms and Conditions, you consent to the uses of your data described in those documents and in this policy.
For AML compliance, age verification, and responses to lawful government demands, we process your information not because you have consented but because the law requires it. You cannot opt out of processing that serves a mandatory legal obligation.
For fraud prevention carried out through automated analysis of your transactions, we rely on our legitimate interest in protecting the integrity of our platform, balanced against your privacy interests. We limit automated decision-making in ways that could significantly affect you and provide recourse if you believe an automated decision was made in error.
Quebec residents are entitled under Law 25 to be informed before automated processing of their personal information is used to evaluate them, profile them, or make decisions with legal or significant personal consequences. If you are a Quebec resident and believe that your account has been subject to such processing, you may contact us to request a human review.
Cookies and Similar Technologies
Nova Jackpot Casino uses cookies, local storage, pixel tags, and similar technologies on its website and mobile application. Some of these are strictly necessary for the platform to function (for example, session cookies that keep you logged in). Others are used for analytics, personalisation, or marketing.
Our full Cookie Policy, available at https://nova-jackpot-casino-canada.com/cookie-policy/, describes each category of cookie we use, names the specific third-party tools involved, and explains how to manage or withdraw your consent. You can also adjust your browser settings to block or delete cookies at any time, though disabling certain cookies may affect the functionality of the platform.
Data Retention
We keep your personal information for as long as your account remains active and for a defined period after it is closed.
For AML and KYC records, we retain all relevant documents and transaction records for a minimum of five years from the date of the last transaction, in compliance with the PCMLTFA. FINTRAC may inspect these records, and we cannot delete them earlier.
For general account data (registration details, game history, bonus activity, and support correspondence), we retain information for five years after account closure. This period allows us to respond to disputed transactions, support regulatory audits, and comply with any applicable limitation periods for legal claims.
For marketing data, we retain your communication preferences and contact details until you withdraw consent, at which point we remove you from active marketing lists and retain only a suppression record confirming your opt-out, to avoid inadvertently contacting you again.
For technical logs, including IP addresses and session data, we retain these for 12 months for security and fraud prevention purposes, after which they are deleted or anonymised.
When the retention period for a given category of data expires, we delete or securely destroy the records, or convert them into a form that can no longer be linked back to an identifiable individual.
Sharing Your Information
We do not sell your personal information. We do not rent it or share it for third-party advertising purposes without your separate consent.
We share personal information in the following circumstances.
Service providers acting on our behalf. We work with companies that provide payment processing (including card networks, e-wallets, and cryptocurrency infrastructure), KYC verification, fraud detection, customer support tooling, email delivery, and cloud infrastructure. Each provider is bound by a data processing agreement that prohibits them from using your information for any purpose other than the service they perform for us, and requires them to maintain security standards at least equivalent to ours.
Game providers and software vendors. Our platform hosts games from providers including Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others. These providers may receive gameplay data such as bet amounts, session duration, and game outcomes for the purpose of operating their games correctly and detecting technical faults. They do not receive your name, contact details, or payment information unless there is a specific technical dispute that requires it.
Regulatory and law enforcement authorities. We disclose personal information to FINTRAC, provincial gaming regulators, police, and other government bodies when required by law, when responding to a court order or warrant, or when we voluntarily report suspected money laundering or terrorist financing. We assess each such request to verify it is lawful before responding, and we disclose only what is legally required.
Responsible gambling bodies. If you enrol in a self-exclusion programme, we may share your exclusion information with inter-jurisdictional self-exclusion registries to prevent you from circumventing the exclusion by using a different account.
Business transfers. If Nova Jackpot Casino undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal information may be transferred to the acquiring entity. We will notify affected users before any such transfer takes effect and before their information becomes subject to a different privacy policy.
Cross-Border Data Transfers
Some of the service providers we work with are located outside Canada. When personal information is transferred to a country that does not have privacy laws equivalent to Canada’s, we put in place contractual safeguards (such as standard contractual clauses) and conduct a privacy impact assessment to confirm that the transfer is appropriate. Quebec residents are specifically entitled, under Law 25, to be informed when their personal information is communicated outside of Quebec, and to receive details about the applicable protection measures. If you are a Quebec resident and wish to know where your information is being processed, please contact us using the details at the end of this policy.
Security Measures
Nova Jackpot Casino uses industry-standard technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure. These measures include TLS encryption for data in transit, encryption of sensitive fields in our databases, access controls that restrict employee access to personal data on a need-to-know basis, multi-factor authentication for administrative systems, and regular penetration testing of our infrastructure.
No online system is entirely immune to attack. In the event of a data breach that poses a real risk of significant harm to individuals, we will notify the Office of the Privacy Commissioner of Canada (OPC) and affected individuals as required under PIPEDA’s mandatory breach reporting rules. Notifications will describe what happened, what information was involved, and what steps you can take to protect yourself.
Your Rights Under Canadian Privacy Law
Canadian privacy law gives you meaningful control over your personal information. Your rights vary somewhat depending on which province you live in, but the following rights apply broadly to all Canadian residents who use Nova Jackpot Casino.
Right of access. You may request a copy of the personal information we hold about you. We will confirm whether we hold information, describe what it is, explain how it is being used, and identify any third parties to whom it has been disclosed. We respond to access requests within 30 days, though complex requests may require an extension, in which case we will notify you.
Right of correction. If the information we hold is inaccurate or incomplete, you may ask us to correct it. We will act on correction requests promptly and, where corrections affect records we have already shared with a third party, we will notify that third party where feasible.
Right to withdraw consent. Where our processing of your information is based on consent, you may withdraw that consent at any time. Withdrawal of consent will not affect processing that took place before the withdrawal, and it will not affect processing that we carry out under a legal obligation.
Right to lodge a complaint. If you believe we have handled your personal information improperly, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or, if you are a Quebec resident, with the Commission d’accès à l’information du Québec at www.cai.gouv.qc.ca.
Additional rights for Quebec residents. Under Law 25, Quebec residents have the right to request the portability of certain digital personal information in a technology-neutral, structured, and commonly used format. You also have the right to request that we cease disseminating your personal information or de-index any link attached to your name if that dissemination causes you harm. These rights are subject to certain conditions and are not absolute; contact us to discuss your specific situation.
To exercise any of your rights, send a written request to [email protected] or by mail to 845 Rue Sainte-Catherine Ouest, Suite 600, Montreal, QC H3B 4Z9, Canada. We may ask you to verify your identity before processing the request. We do not charge a fee for most requests, though we may charge a nominal fee for requests that are manifestly unfounded or excessive, in which case we will notify you of the fee before proceeding.
Minors
Nova Jackpot Casino does not knowingly collect personal information from persons under the minimum legal gambling age in their province of residence. Our registration process includes age verification checks. If we discover that a minor has successfully registered an account, we will close the account immediately, return any deposited funds, delete the personal information associated with that account to the extent not required by law, and, if circumstances warrant, notify the appropriate authorities.
Responsible Gambling and Sensitive Data
Information about your gambling behaviour, including session lengths, deposit frequency, self-imposed limits, and self-exclusion status, is considered sensitive personal information. We use this information exclusively to operate and enforce responsible gambling features and to comply with gaming regulations. We do not use it for marketing purposes. We do not share it with third parties except as required by law or as necessary to operate cross-platform exclusion registries.
If you are experiencing difficulties with your gambling, free and confidential help is available through Gambling Therapy (www.gamblingtherapy.org) and BeGambleAware (www.begambleaware.org), both of which are linked from our platform and operate their own privacy policies independently of ours.
Changes to This Policy
When we make material changes to this Privacy Policy, we will notify registered users by email to the address on file with their account, and we will post a prominent notice on the Nova Jackpot Casino homepage. We encourage you to review this policy periodically. Continued use of our platform after notification of changes constitutes acceptance of the revised policy, to the extent permitted by applicable law.
Contact Us
Questions, requests, and complaints about privacy at Nova Jackpot Casino should be directed to:
Nova Jackpot Casino – Privacy Enquiries 845 Rue Sainte-Catherine Ouest, Suite 600 Montreal, QC H3B 4Z9 Canada
Email: [email protected] Phone: +1 (514) 555-1937
We take every privacy enquiry seriously and will respond within the timeframes required by law.